Frequently Asked Questions

Here are some of our most asked questions in an FAQ list below. If you have any further questions, please use the contact form at the bottom of the page.

What types of cameras and equipment do you accept?

We accept a wide range of cameras and photographic equipment, including digital cameras, DSLRs, mirrorless cameras, lenses, and associated accessories.

If you're unsure whether your item is eligible, please contact us with the details, and we'll be happy to assist.

How do I send my camera or equipment to you?

We offer two convenient options for sending your items:

Printable Postage Label: We can email you a label to print and attach to your parcel. If you don't have a printer, a QR code is available for printing at your local post office.
Collection Service: We can arrange for a collection from your location. Simply provide your preferred collection date and address.

How is the value of my camera or equipment determined?

The initial value is based on the condition you describe and the market value. We give you a ranged quote to give you a firm idea on the price that you will receive.

Once we receive your item, we conduct a thorough inspection to verify its condition and functionality. If there are any discrepancies, we will adjust the offer accordingly and inform you before finalising the transaction and payment.

What happens if my item does not match the condition described?

If the condition of your item differs from the description, the final offer may be adjusted to reflect its actual state.

We will communicate any changes and give you the option to accept the revised offer or decline and have the items posted back to you, free of charge.

When and how will I receive payment for my item?

After we have received and verified your item with you, we will process your payment within 24 hours. You can choose to receive payment via bank transfer or PayPal, depending on your preference.

How can I track the status of my transaction?

We will keep you informed at every stage of the process. You will receive email updates when we receive your item, complete the evaluation, and process the payment. You will also receive a tracking number for your package so you can see its whereabouts.

If you have any questions at any point, feel free to contact us.

Is it safe to send high-value items through the post?

Yes, it is safe. We use an insured postage option to protect your item during transit. If you have any concerns, please contact us. Please ensure your items are packed carefully to avoid damage during shipping.

What if I change my mind after sending my item?

If you decide not to proceed with the sale after we have evaluated your item, you can simply let us know. We will arrange to return your item, free of charge.

How should I describe the condition of my item?

Please be as accurate as possible when describing the condition of your item. Include details about any wear and tear, functionality issues, and whether all accessories are included.

Accurate descriptions help us provide a fair and precise initial offer.